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Terms and Conditions

STANDARD TERMS & CONDITIONS

Shipping Information

We make our best effort to process your order as quickly as possible. Orders are shipped within 48 hours upon order receipt. Orders placed after 4 pm, pacific standard time, and during weekends and holidays will automatically be processed the following business day. Delivery can take up to 5-7 business days depending where the item is shipping to. An email notification will be sent out for out of stock items and back orders. Standard shipping is done thru FEDEX and UPS. Shipping charge applied is based on size, weight and delivery destination. For overnight, 2nd or 3rd day shipping an appropriate shipping charge will be applied.

Return Policy

Returned items must be on its original packaging and are subject for approval. Open boxes are subject for inspection whether the items are saleable or not. A 25% re-stocking fee will be applied to all returned merchandise regardless of its condition. “No Return, No Exchange” on all special orders, consumables clearance items and bulbs. Shipping charges are non-refundable, and the customer will be responsible for outbound shipping. A corresponding RMA must be approved first prior to shipping of items for return. Items without RMA will not be accepted. Please Notify us within 24 hours for damaged merchandise upon receipt.

Order Cancellation

  • If you wish to cancel order, please notify us within 24 hours after placing the order.
  • A cancellation fee will be applied for canceling order 24 hours after the order has been placed.
  • Canceling of orders after shipping will require for an RMA. This will be considered as returned merchandise and subject for applicable fees stated on the return policy.
  • Shipping charge is non-refundable, and the customer will be responsible for outbound shipping.

Privacy and Security

Your privacy is of great importance to us. We assure confidentiality on all important information gathered from our users, customers, and visitors who browse our website. If you are placing an order, we require you to submit your credit card information, shipping information, contact information. For your privacy and security we do not share any given information to anyone. We use this information only in processing, confirming and maintaining a record of customer’s purchases. We do not share any given information to third parties.

Protecting Children

Our site is open to all, but we value the importance of our children. Persons below 18 years of age are not allowed to purchase in our website. We encourage parent or guardian’s involvement if you are below 18 and wishes to purchase any of our products online. We do not store nor collect personal information on persons below 13 years of age. Person below 13 years old are not allowed to use our website.